Incorrect electricity bill

Incorrect electricity bill

    The electricity distribution companies in Bulgaria are CEZ, EVN, Energo-Pro. Each company has its own General Terms and Conditions to the concluded contract. All the information related to the company is available on its website. When you receive your electricity bill and you do not agree with it, you can go to the relevant site of the company you are subscribed to and look in the Terms and Conditions for how you can dispute it. You can compare the values ​​of the meter and the values ​​written on the invoice if you can. If you find that there is a discrepancy in values, you should contact the company. Most often a complaint is made to the company. In it, you describe the circumstances you believe to be incorrect and make your claim. You can also use a ready-made application. You may even wish to attach a copy of the invoices or records, if any. When filing a complaint or application in the company's records, you must receive an incoming number. It will serve as proof that you have submitted your request. You have two options if you are not satisfied with the answer and the findings of the company. The first is to file a complaint with the Consumer Commission, annexing the complaint that was with the electricity company along with the evidence back then. Your second option is to bring a case. Before taking any steps to challenge your electricity bill, it would be a good idea to read the Company Terms and Conditions. In case of change of the General Terms and Conditions, the distribution companies are obliged to publish the changes in their local newspaper and their website.