What should I do if my cell phone bill is incorrect?

 

Nightmare! No such mobile operator! I look at my bill for the last month ... She is looking at me. We both blink on rags at the same time. Two less talked, I'm looking for Wi-Fi at every corner to give a break to mobile data, and a three-digit amount! Well, it will not happen! Not this time! My account is wrong and I will not be silent! The question to me is just one thing - what should I do? ...

I can file a complaint with the Complaints Division of the respective mobile operator

I'm dissatisfied with your monthly bill. I have the serious reasons to believe that the error is not "in my TV". I want to complain to the mobile operator to make a decision once and for all.

 

Regardless of which mobile provider I have entrusted to my communication peace, all official mobile operators in Bulgaria draw their general terms and conditions under the current legislation!

Here's how I can do:

 

As a user of a service, I have the right to receive free of charge detailed accounts for the services I use, together with an invoice or access to information in electronic form about the monthly bills for the services I use. I keep the invoice numbers. They will be necessary in case I am not satisfied with what I have seen and I decide to file a complaint.

I think my bill is incorrectly calculated and calculated. I will have to react. I can submit my complaint verbally (to an employee, directly in the mobile operator's office), in writing, even online. From the mobile operator's website, I could find his or her own complaints form or fill in an automatic one directly attached to his website.

If I do not have a site registration or I have the habit of keeping the mail, I could compile the complaint myself, addressed to the branch of the mobile operator in the settlement. (Information about the exact address of each mobile operator can be found on their respective Internet platform under "Contacts").

Once I have entered my personal data and feedback contacts, I must fill in the grounds for the complaint. In this case it will be stated as follows: unreasonably high (and monthly) account (s) for a used mobile phone, reflected in invoice (and here I fill in their numbers).

Here is a free-style text in which I have the opportunity to explain everything about my claim of defect by the supplier with the necessary additional details.

The complaint ends with date, location and signature.

Important! The reason for my complaint may also be the undue systematic delay in issuing my monthly invoices!

 

In practice, the time for reviewing my complaint is one month. Then, the mobile operator is obliged to respond to me in the manner in which the complaint was received in the system (either electronically, orally or in writing).

If there is an error in my account, my complaint will be satisfied, and the disputed amount will be deducted from my future obligations or will be refunded to me.

If my contract with the mobile operator is finally terminated, I will receive the amount by bank transfer to my predetermined bank account. Do not have one? No problem! The mobile operator may use other payment instruments, but so there is no additional cost to me!

Mobile operators reserve the right to keep complaints and the replies sent to them within 1 year.

Copies of my complaint can also be sent to the following committees, which also deal with my invoice verification:

 

I can file a complaint with the Communications Regulation Commission (CRC)

The second step on the road to justice is the CRC! Yes, I am aware that the Commission itself is not an authority to solve my individual case, but it is also a controlling body for mobile operators. Let him intervene to respect the system. Here, the road to the goal is not a difficulty. The form of my complaint looks like this and the options for sending it are as follows:

 

sending by post to the address of the CRC headquarters (6, Gurko Str., Sofia);

electronically by completing the following form;

by e-mail (info@crc.bg).

If I have an urgent matter concerning the handling of my complaint, I can rely on CRC's hotline for contacting users. (Phone: 02/949 27 23)

 

I can file a complaint with the Consumer Protection Commission (CPC)

Of course I can submit my complaint to the CPC too! I am still a user with suspicion of breach of rights! I am already well informed about how to complain to the Commission. And why not take advantage of the comfort of home and not to drop your complaint directly online by filling out a form? Great idea! Time to record my personal data carefully because I already know that anonymous complaints are not being considered. Done - I sent her too.

 

And if nothing else helps, we'll meet in court ...

The unpleasant happening is repeated, and I'm already tired. I am not a lawyer, but an average person who wished in the 21st century honestly and honestly to